T&C's

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Customer agreement

This Agreement and these terms also include the “Terms and Conditions of Trade” attached hereto. 

It is agreed that in respect of “The Customer” wishing to purchase any goods supplied by, or offered for sale by, or sourced by “Vulcann” then “The Customer” will not attempt to circumvent “Vulcann” in the transaction by attempting either successfully or unsuccessfully in contacting the manufacture directly without the prior written consent of “Vulcann”.

“Vulcann” may, if needed and agreed, provide “The Customer” with certain brochures, advertising material or other promotional aids to help promote sales of the products being considered and any potential customers of, or indeed “The Customer” themselves must route their orders, enquiries etc through “Vulcann”. 

“Vulcann” may, in its discretion, provide “The Customer” with design / ordering software and this will remain the property of “Vulcann” at all times and may not be copied, adapted, altered, amended or given to any other entity without the express written authority to so do by “Vulcann”.

 “The Customer” undertakes not to contact either directly or indirectly the supplier(s) of any goods or services being promoted/offered/invited to tender by “Vulcann” under any circumstance without the express written permission of “Vulcann”. 

If permission is granted to “The Customer” to contact the supplier(s) directly then “The Customer” undertakes to give “Vulcann” full details of any orders placed with or sales contracted with, or sales enquiries made with the supplier(s) as soon as that information becomes available.

 

TERMS AND CONDITIONS

 

  1. General All dealings shall be subject to these terms of trading which shall override any terms proposed by you. Work will not start on telephone or verbal orders until assigned purchase order is received (send by fax or email if urgent). (We supply forms free of charge). Our quotations do not constitute offers: they may be withdrawn or amended at any time until an order has been placed by you.

  2. Cancellation We may cancel an order or vary payment terms (e.g.COD) at anytime if you are unable (in response to a written request) to satisfy us that you are able to pay for the order and all prior orders then outstanding (whether then due for payment or not), and to cancel an order at any time if you cannot satisfy us that you have obtained all the necessary intellectual property rights.

  3. Prices There is a minimum charge of £50.00 plus VAT for any work relating to motorcycle leather suits. Otherwise price is calculated according to our list price from time to time applying at the time of ordering or if applicable, to the terms of the quotation. Where the order received is different from the quotation then we shall be entitled to vary the price.

  4. Payment and Credit Accounts If you do not have a credit account, then all invoices are payable on collection/delivery or otherwise as agreed with you. If you have a credit account, then invoices are payable within 30 days from the date of the invoice(A credit account application form will be sent to you by fax or post or email on request) You will need to supply two trade references and a bank reference. Credit accounts are granted and may be withdraw at our absolute discretion and do not oblige us to provide credit. You are not entitled to set off, cross claim ordinary way withhold payment due on an invoice because of claims relating to other matters. If you have a valid claim you must nonetheless pay by the due date for all goods which are not the subject of the claim and all other undisputed charges and invoices.

  5. Delivery Risk The goods shall be delivered to the address specified in the purchase order. Notwithstanding clause 6, risk in the goods passes to you at the place of delivery or, where the goods are collected from us, risk passes to you at the time of collection. Unless written instructions are given to the contrary ,the signature of the person at the place of delivery shall constitute proof of delivery. Although we will endeavor to meet dates specified for delivery, we shall not be liable in any manner for failure in delay or of non-delivery. Where you receive any invoice (or statement from us referring to an invoice) in respect of which no delivery has been made, then you must notify us of non-delivery within 2 working days.

  6. Title to the Goods Ownership of the goods shall not pass to you until payment has been made in full of all sums owed by you whether in respect of those goods or otherwise and whether or not such sums are then due and owing.

  7. Divisibility (a) The Company reserves the right to make deliveries/and or services by installments and to render a separate invoice in respect of each such installment. (b) If the Company exercises its right to make deliveries/and or services in accordance with sub-paragraph (a) above, then any delay in the provision of such deliveries/and or services, or failure to deliver any further installment or installments, shall not entitle the Buyer to reject the Contract or the delivery/service of any other installment or to withhold payment in respect of any installment previously delivered /serviced.

  8. Default in Payment Overdue invoices will bear interest on a daily basis at 3% over base rate of HSBC Bank plc from time to time, any payments to be credited first against interest and then against the invoice. Where invoices are overdue we shall be entitled to cancel or suspend outstanding contracts and to inform you that you are no longer in possession of the goods with our consent. We shall be entitled to recover possession of our goods, and you will immediately be under an obligation to deliver the goods to our representative (and the goods shall be at your risk until so delivered) in accordance with the instructions we give you. We shall be entitled and it shall be a term of the contract that we have your consent to enter on to your premises or those of a third party where the goods are stored for the purpose of repossessing and removing them.

  9. Customer Responsibility for Intellectual Property Rights You are responsible for obtaining all intellectual property licenses consents required for the work you have requested us to do, e.g. copyright, and for notifying us of all moral rights which need to be identified. Unless notified by you in writing of moral rights, we shall be entitled to assume and shall assume none need to be stated. If you are in breach of any of these responsibilities then you will be liable to indemnify us against all liability incurred as a result, including liability for costs of legal proceedings.

  10. Colour Matching Due to the limitations in toners and the digital electrostatic/inkjet process, we cannot guarantee to exactly reproduce colours (even those in our brochures). If this is critical, ask us for a proof before we start work on the order. Except in emergencies, you will need to approve the proof before we process the order.

  11. Protection of Customer from Loss Whilst we take reasonable steps to protect your property which we hold to process an order, this cannot always be guaranteed. For example, accidents can happen ,damage may occur in mounting and laminating. For this reason it is your responsibility to retain copies of all your property which is delivered to us. If you have difficulties then you should request that we make a security copy for you (there may be a charge for this). Our insurance cover is limited to £1000 and we shall not be responsible for items delivered in excess of that value in any circumstance unless given reasonable advance warning to enable us to arrange special insurance.

  12. Designer Service Where we have provided a designer service then all intellectual property rights in such designs shall belong to us.

  13. Limits of Liability Nothing in this clause shall exclude or restrict our liability for death or personal injury resulting from our negligence. Our liability for loss or damage to your property shall be limited to our insurance cover notified above. Our liability for other breach of contract (such as complaints about quality) shall be limited at your option to re-doing the work or making a refund. A refund includes the issue of a credit note, and shall be a proportionate part of the order price where appropriate. We shall not be liable for any breach of contract not notified as provided in Clause 5 or 14. Other than this, and in respect of any other liability, we shall in no circumstances be liable for any direct or indirect loss suffered by anybody.

  14. Claims You must inspect your returned property and the goods so that you are able to notify us within 3 working days of visible breach of contract (such as complains about quality or damage). Carrier’s receipts must be signed as appropriate (e.g. “damaged”) and a copy sent to us. You must retain the packing and consignment note for inspection by us or the carriers. Claims not discovered by such visible inspection must be notified within 5 working days of discovery. If an oral claim or complaint has been made then it must be confirmed in writing within a further 2 working days. You must voluntarily co-operate in any claim we may make against suppliers, carriers or insurers and this includes the obligation (without charge by you) not to dispose of the goods for a reasonable time or before giving us a reasonable opportunity to remove them, to provide witness or documentary evidence, and to provide reasonable facilities to inspect the goods. It is your obligation to arrange for the full co-operation of any third party (other than those third parties contracting with us) reasonably required. Failure to comply with the above shall result in your rights having been deemed to be waived.

  15. Force Majeure We shall not be responsible for any failure or delay in performance of any obligation arising from any cause or causes beyond our reasonable control such as acts of God, riot, explosion, abnormal weather conditions, fire, flood, trade dispute, interruptions of power, acts or omissions of independent third parties (such as carriers or suppliers), or government intervention or regulations. If the failure or delay shall last longer than 10 working days then the order may be canceled by either party on 2 working days notice, except for that part of the order already completed ( for which payment shall be made in accordance with the order, and proportionally if applicable).

  16. Notices Either of us may serve notices on the other by facsimile and also by sending any notice (as well as in any other manner) to the facsimile number or address shown from time to time on that party’s note paper or documents from time to time.

  17. Law and Jurisdiction This contract shall be governed by English law and the Courts of England shall have non-exclusive jurisdiction.